GENERAL SHIPPING INFORMATION - PRIVACY POLICY - TERMS OF USE

ALL PRICES & INVENTORY ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

MauiShirts.com is the world's largest online seller of made in Hawaii clothing, and we're proud to offer the most extensive collection of quality name brands found anywhere, such as: Paradise Found, R.J. Clancey, Kalaheo, Shannon Marie, Diamond Head Sportswear, Pineapple Juice, HIC - Hawaiian Islands Creations, Two Palms and so many more.

Images of Hawaiian shirts and dresses displayed throughout Mauishirts.com are a random selection of available prints. However, no two prints are exactly the same and every pattern is a one-of-a kind design.

MauiShirts.com, Inc. does not offer a printed catalogue.
Our constant updated pages of the web site is our catalog.

PRIVACY POLICY

• We will never send or email unsolicited advertising or promotional related material to our customers.
• However, we do send a monthly email of specials, new items or promotions - you may opt out when you receive it.
• We do not share, sell, rent or lease credit card data, email addresses, or personal information to anyone at anytime.

TRANSACTIONS

• Your credit card is "authorized" when you process your order. This is a similar procedure as when you rent a car or check into a hotel. MauiShirts may charge your credit card before the order is shipped.


• A request for an immediate refund may be made at any time before an order has  shipped.


• Order Cancellations: A 15% cancellation fee will be deducted if your order has been processed; picked, packed, and/or is in our outgoing shipments. The fee will be deducted from your refund; as a courtesy we will allow a store credit for any future purchase. There will be no fee If you cancel your order before the order is processed.

• All PayPal payments are authorized at the time of purchase.

ORDER DELAYS

We make every effort to ensure that orders are not delayed. There are however circumstances which can delay your order.

Your order may be delayed if:

A purchase is made with an Unconfirmed and Unverified PayPal account.

Your order will be delayed if we need to call to verify the purchase if:

Your billing address, zip code and security number does not match your credit card's billing information. For the credit card holders security and identity protection this infomation must match.

IMPORTANT NOTE ABOUT ORDER NUMBERS

Mauishirts.com sorts and stores all orders by their order numbers. Please print your order after you process it. You will receive an email confirming your order within a few seconds after you complete it. The order number will be in the subject line of the email.

• MauiShirts.com 5 digit Order Numbers are located in subject line of our confirmation email, and will be immediately sent after placing your order.





MauiShirts.com is updated daily to reflect inventory changes, but sometimes we'll sell out of an item sooner than our scheduled updates. That means while making a selection, it's always a good idea to choose an alternate print or color.

Picking an alternate will prevent delays, refunds and partial shipments. You can choose an alternate's by using our Special Instructions Box located below the area where you enter your email address while checking out.

We will never substitute an order with an alternate item, or make changes of any kind to your order without your approval.



All outgoing orders are processed on Maui, and shipped from Maui, Hawaii before being forwarded to their designated mainland, or international destinations.

We make every attempt to process orders as fast as possible. If your selection is hanging in our Maui showroom it will ship out within 3 to 5 business days. Some selections may require an additional 2 to 3 days if it needs to be brought in from the Honolulu factory. Orders received after 3:00 PM Hawaii Standard Time, (HST) Thursday through Sunday, including Holidays, may not ship until the following Tuesday or Wednesday. Please be patient.

If you need your order in your hands in ten working days or less than, PLEASE, only select 2nd Federal Express as your shipping option. Saturdays, Sundays and Holdays cannnot be counted in processing or shipping time.


RUSH ORDERS:




For RUSH orders, please email us and we'll make every effort to accommodate you.

CUSTOM-MADE ORDER / BACK ORDER POLICY



• MauiShirts.com will not process custom-made orders or back-orders unless customers are willing to wait for the approx. production lead time set by our manufacturers.


• No promotion discounts for all custom-made orders, back-orders, or temporarily out-of-stock items.
• All custom-made order, back-order, temporarily out-of-stock, or special order items, must be pre-paid in advance. Additional shipping charges may apply.



It is highly recommended that - FedEx 2nd Day Air delivery be used on
orders with MauiShirts.com if you need your order in your hands in 10 days or less.

• Federal Express picks up our outgoing packages before 11:30 A.M. local time, Monday through Friday.



• FedEx 2nd Day Air shipping & handling fees are: $24.00 for the first item and $1.50 for each additional item.




• A Federal Express tracking number will be issued when your order ships.

Note: Phone number is required if you select FedEx shipping speed. FedEx requires your phone number to ensure that your package will be delivered accurately. Our phone number will be used in the instance that your phone number is missing. You will accept responsibility if the package is lost.




FEDEX DELIVERY




Federal Express will attempt three deliveries. If for some reason a FedEx shipment from MauiShirts.com is not accepted at the time of delivery, or is non-deliverable, the customer, (the buyer), will be responsible for all shipping charges, to and from Maui.





As previously stated: All shipping and handling fees are non-negotiable - non-refundable.



USPS Shipping & Handling: Orders from MauiShirts.com are sent using (USPS) United States Post Office Via standard shipping normally First (1st) Class mail or Priority Mail are $7.99 plus $1.50 for each item ordered. We reserve the right to select the method we use.

Shipments to Alaska are $9.90 FLAT RATE SHIPPING using (USPS) United States Post Office Via standard shipping normally First (1st) Class mail or Priority Mail for (1)One or more items.

Customarily, order shipments that are to be delivered by USPS Priority Mail will require 3 to 5 business days. However, delivery times will greatly very with all items sent via First Class Mail.

All shipments are insured whenever possible, and will include a delivery confirmation number if available. You will receive an email from us if we are unable to insure your package

We will enter the value of the shipment as the total purchase price of the merchandise including the shipping charges.

DAMAGED, UN-DELIVERED, RETURNED OR LOST SHIPMENTS

MauiShirts.com will replace or refund, at our discretion, for any of its merchandise sent through USPS that has been either damaged or lost. Shipping from an small Island, Maui, in the middle of the Pacific Ocean can delay a Priorty Mail shipment 1 to 2 additional days. NOTHING ships direct from Maui to the Mainland. ALL packages must first stop in Honolulu. Weather and acts of Mother Nature can cause delays. MauiShirts cannot be held responsible for slow deliveries of lost shipment caused by things out of our control. No claim for refund is possible if the Post Office has marked your package as "Delivered". The Post Office requires a wait of 30 days before MauiShirts can file a claim for a lost shipment. Please, only select 2nd Federal Express if you want a 100% guarantee of delivery. Less than 1/10th of 1% of shipments sent via U.S. Priority Mail go missing or lost. The lost factor for Federal Express is even lower.

If for some reason your USPS shipment from MauiShirts.com is not accepted at the time of delivery, or is non-deliverable.

There is a fee, a cost, to re-ship packages. The fee will be deducted, from a refund, when your package, your order, is returned back to us on Maui by the Post Office if marked "Refused", "Insufficient Address", "Address Unknown", "Unable to Forward", "Undeliverable", "Unclaimed", or "Return to Sender"

Shipping Fees: $4.00 (first class 1-6 oz) or $5.00 (first class 7-12 oz), or $6.00 (first class 13-16 oz), $7.00 (flat rate envelope), $9.00 (1 lb envelope), $11.00 (2 lb envelope), $14.00 (medium flat rate box), or $19.00 (large flat rate box). We will treat your returned package as a closed transaction. We will not call or email you. We will not re-ship a package that was sent to you with free shipping unless you pay the additional shipping cost. We must think of your returned package as a returned transaction. You would need to make a new purchase and/or pay the fees for re-shipment.




INTERNATIONAL SHIPPING AND HANDLING

Do Not order something if you are in a rush. There can be no guarantees of delivery times to ANY international location when shipped from Maui. We do not accept telephone orders from International buyers. We do not accept orders that ship to an U.S. address when ordered and paid for with a credit card from most International locations. We will accept a PayPal payment when the buyer has been verified.

The minimum cost for international orders is $42.00 for the first item, and $2.75 for each additional item. Shipping & Handling charges can vary with all international destinations. Canada is $ 33.00 for the first item and $ 1.50 for each additional item.

We can now ship via First Class mail to most International Destinations. Please email with your address and exactly which items, including size that you want to purchase. The cost is based on weight. The First Class mail cost, in many instances, is about half the cost of Priority Mail.

Our minimum shipping and handling charges cover most international destinations. Our minimum charge is only an estimate. An email will be sent if additional costs are required before an order is shipped.

We fold all clothing in tissue paper, enclose it in a plastic wrap, and secure the contents in an International Priority Mail envelope or box. All address labels are typed in bold upper case letters to avoid any address confusion.

All shipments will include a tracking number. MauiShirts has no control of how or when the U.S. Post Office updates their tracking information on International orders.

LOST OR DAMAGED INTERNATIONAL ORDERS:

MauiShirts.com, Inc. will file a claim for a lost or damaged shipments. Although every order is shipped fully insured, MauiShirts.com, Inc., cannot offer a refund for lost or damaged International shipments until the U.S. Post Office or Federal Express reimburses MauiShirts.com, Inc. for the loss.

A telephone number and email address is required with all International shipments.

INTERNATIONAL DELIVERY TIMES

• International delivery times greatly vary from country to country.
• There are no guarantees of delivery times for International Shipments. Please do not place an International Order if you are in a rush or cannot wait for delivery. Some countries can hold orders up for security reasons in their custom's departments for days or weeks.

INSURING INTERNATIONAL SHIPMENTS

• MauiShirts.com will not ship an order that cannot be insured and will not ship to countries that do not allow insurance coverage, unless the customer agrees to assume liability.
• International customers must report damage of an insured item to their local Post Office.
• International Insurance coverage is subject to both U.S. Postal Service regulations, and the domestic regulations of the destination country.

CUSTOMS AND DUTY FEES

• Customs and duty fees are the sole responsibility of the customer.
  
  We must charge a 15% handling fee, which will be automatically deducted from your refund, if you refuse your shipment for any reason what-so-ever, including, refusal to pay your countries Customs Charges, Import Duty, Excise Duty or VAT ( Value Added Tax) or for giving us an incorrect address. The shipping charges cannot be refunded. If Federal Express or the Post Office charges for the return shipment, this too must be deducted from any refund.
  
  Please let us know if you are sending or purchasing a gift. We are required to place a vaule on all shipments even if it is a gift. We will value your shipment at the full purchase price of the merchandise if you do not inform us differently. Use the "Special Instructions Box" as you check out to give us valuation information. The Special Instructions Box is below the area where you enter your email address.
  
  Shipping & Handling Charges are not refundable.
  
  

• If your purchase is a gift, the buyer or the recipient will be responsible for all customs and duty fees.



• FPO & APO Shipments will be sent USPS Priority Mail
• Estimated charges are: $9.90 FLAT RATE SHIPPING for 1 or more items.
• USPS will require "Customs Form 2976A" for all FPO and APO shipments. This service is included in the shipping charge.
• All packages are sent with a delivery confirmation, and insurance.
• Recipients are responsible for all customs and duty fees.