Shipping & Returns
MauiShirts.com · Wailuku, Hawaii
Shipping & Returns
Ground ships free on every U.S. order, and Priority Mail ships free on orders of $120 or more. Thirty days to return or exchange. And a real person on Maui if something isn't right.
Shipping
Delivery estimates are from USPS and FedEx and start once your order has shipped. They're estimates, not guarantees.
| Service | Estimated delivery | Cost |
|---|---|---|
| USPS Ground Advantage | 10–21 business days to the mainland | Free |
| USPS Priority Mail | 3–5 business days | $12.99 · Free on $120+ |
| FedEx 2Day (mainland) | 2–3 business days | $29.99 |
| FedEx 2Day (Hawaii) | 1–2 business days | $49.99 |
How the $120 works. Your order total is counted after any discounts. Free shipping offers can't be combined with discount codes such as MAHALO15: you get the discount or the free shipping, whichever you choose. If a code is in your cart, Ground is $10.99 and Priority Mail $12.99.
Ordering for a wedding, a reunion or a whole family? Email us before you order and we'll work out the best way to get it to you on time.
How long before it ships
In-stock orders leave our Maui showroom in 1–2 business days. If your order arrives before 2:00 PM Hawaii time, Monday through Friday, and everything in it is in stock, it usually ships the same day. Items we bring in from the maker take 3–5 business days to pack.
Why Ground now takes 10–21 business days
USPS Ground Advantage packages leaving Hawaii for the mainland now travel by boat instead of by air. That's a USPS change, not ours, and it's why USPS now estimates 10–21 business days for Ground from our island to the mainland.
We still pack and ship your order just as fast. It simply spends longer on the water. If you're happy to wait, Ground costs you nothing. If you need it sooner, choose Priority Mail.
Not in a hurry? Ground
Free on every U.S. order. USPS estimates 10–21 business days to the mainland. Best for orders without a date attached.
Need it sooner? Priority Mail
Free on orders of $120 or more, otherwise $12.99. Priority Mail flies, and USPS estimates 3–5 business days. The right pick for weddings, trips and gifts.
Shipping outside the U.S.
We ship worldwide. International orders are not free, and rates depend on the service and the size of the order.
| Service | Estimated delivery | Canada & worldwide |
|---|---|---|
| USPS First Class International | 2–6 weeks | from $49.99 |
| USPS Priority Mail International | 6–10 business days | from $63.99 |
First Class International has limited tracking once the package leaves the U.S. Priority Mail International is tracked the whole way. Customs duties and import taxes are set by your country and aren't included in what you pay us.
Returns & Exchanges
You have 30 days from delivery. Items need to come back unworn, unwashed and with the tags still on. Email us first and we'll tell you exactly what to do. Here are your three options.
Straight exchange
Swap for a different size, color or print. Email us first so we can set the item aside. There's a $10–12 shipping charge, and no restocking fee. No refund is issued: you're trading, not returning.
Order the replacement now
Don't want to wait for the swap? Place a new order today and send the first item back. We take $10–12 off your refund to cover shipping the replacement, the same as a straight exchange. No restocking fee, because you're exchanging, not returning.
Refund
Not replacing it? Send it back and we'll refund the purchase price less a 15% restocking, handling and relisting fee. Return postage is yours to cover.
What we can't take back
- Clearance items and anything marked Final Sale.
- Anything worn, washed, altered or missing its tags. Try it on, and send it back before it goes in the wash.
How to start a return
- Email jz@MauiShirts.com with your order number and whether you'd like an exchange or a refund.
- We'll reply with instructions, and set your exchange aside, before you ship anything back.
- Mail the item to the address below. We'll process your exchange or refund once it arrives.
Good to know. If an international order comes back to us, any customs fees we're charged are deducted from the refund. If a FedEx shipment is refused or can't be delivered, the return shipping cost is the buyer's.
Where to send it
Mail returns to:
MAUISHIRTS.COM, INC.250 Imi Kala St #950
Wailuku, HI 96793
Please don't send returns to our showroom on Wailani Street. Mail isn't delivered there.
Common questions
Do I need a code for free shipping?
No. Free Ground applies automatically to every U.S. order, and free Priority Mail applies automatically once your order reaches $120. Just choose Priority Mail at checkout.
Why is Ground slower than it used to be?
USPS now sends Ground Advantage packages from Hawaii to the mainland by boat instead of by air. USPS estimates 10–21 business days. Priority Mail still flies, at an estimated 3–5 business days.
Does free shipping cover Alaska, Hawaii and the U.S. territories?
Yes. Free Ground and free Priority Mail on $120+ apply to every U.S. address, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands. International orders aren't included.
Can I use MAHALO15 and still get free shipping?
No. Free shipping can't be combined with discount codes. With a code, Ground is $10.99 and Priority Mail is $12.99. On bigger orders the 15% often saves you more, so pick whichever works best for you.
My order hasn't arrived. What now?
Check the tracking link in your shipping email first. Ground orders to the mainland can take up to 21 business days. If it's past that, or tracking hasn't moved, email jz@MauiShirts.com with your order number and we'll track it down.
The shirt doesn't fit. What's the fastest fix?
Place a new order in the size you want and send the first one back. The right size is on its way while the return is in transit. We take $10–12 off the refund to cover shipping, the same as a straight exchange, with no restocking fee.
Is the restocking fee charged on exchanges?
No. Exchanges never carry it, including placing a new order and sending the original back. The 15% restocking, handling and relisting fee applies only when you want your money back and aren't replacing the item.
Can I return something I've washed?
No. Once an item has been washed we can't accept it as a return or exchange. If you're unsure about fit, try it on and send it back unwashed within 30 days.
Can I return a clearance item?
Clearance and Final Sale items are sold as-is and can't be returned or exchanged. That's how we're able to price them the way we do.
Still have a question?
We've been shipping aloha wear from Maui since 1998. Write to us or call (808) 214-6130 and a person here will answer.
Email jz@MauiShirts.comLast updated November 2026